Management of Adverse Events
- CANDOR toolkit
- IHI - Respectful Management of Serious Clinical Adverse Events
- ASHRM Disclosure Monograph Part 1
Disclosure of Unanticipated Events: The Next Step in Better Communication (.pdf) - ASHRM Disclosure Monograph Part 2
Disclosure of Unanticipated Events: Creating an Effective Patient Communication Policy (.pdf) - ASHRM Disclosure Monograph Part 3
Disclosure: What Works Now and What Can Work Even Better (.pdf) - MITSS Disclosure and Apology: What’s Missing
A report based on an invitational Forum held March 13, 2009 (.pdf) - MITSS Organizational Assessment Tool for Clinical Support, December 30, 2010 (.pdf)
- MITSS Clinician Support Toolkit for Healthcare, March 2011 (.pdf)
Related Articles/Publications
- Patient’s and Physicians’ Attitudes Regarding the Disclousre of Medical Errors (.pdf)
- Lambert et al., The “Seven Pillars” Response to Patient Safety Incidents: Effects on Medical Liability Processes and Outcomes (.pdf)
- Mello et al., Communication-and-Resolution Programs: The Challenges and Lessons Learned from Six Early Adopters (.pdf)
- Making Patient Safety the Centerpiece of Medical Liability Reform (.pdf)
- Wisdom in Medicine: What Helps Physicians After a Medical Error? (.pdf)
- A Consensus Statement of the Harvard Hospitals: When Things Go Wrong: Responding to Adverse Events (.pdf)
Videos
- When Things Go Wrong: Trust, Relationship and Vulnerability
- Brené Brown - Empathy
- 2014 CARe Forum - Looking at Adverse Events from a Patient Centered Perspective
Cleveland Clinic Empathy Series:
AHRQ CANDOR Toolkit videos:
- Introduction to Communication and Optimal Resolution (CANDOR)
- CANDOR Grand Rounds Presentation
- Peer Support Interaction-Nurse
- Peer Support Interaction-Physician
- Disclosure
- Peer to Peer Coaching
Professional Associations and Organizations
Calendar of BETA HEART 2019 Workshops Coming soon
RESOURCES
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